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Hard Drive Failure

I wonder if you can help me. I am using a Transcend 1TB USB 3.0 external drive with my Apple iMac and recently have moved over to OS X Mavericks as it was a free download and I was told that it would approve the overall quality and experience using the iMac. All was okay when I did the download but after a couple of reboots the Transcend drive would not load and when I checked the Apple was not even registering the fact it was plugged in via USB. I unplugged it and reconnected it only for the drive icon to appear on the screen for a split second then disappear again. Device Management says the drive is there but the iMac says it isn’t. To top it all now that I have tried loading the drive on another machine it is telling me that it is in the wrong format and in order for me to use it I must reformat the drive. Admittedly I have been trying to access the drive using a Windows based machine but I have done this in the past using a drive formatted on a Mac and it has allowed it. For the most part I would have no qualms in formatting the drive but there are items my daughter has downloaded from her school intranet and wants to keep but I don’t know how to get at them now that the drive is asking to be reformatted.

I’ve got a Seagate Freeagent drive that is giving me a lot of hassle and causing me some degree of stress and I wondered if you might have an idea as to what is happening. I’m not sure of the model number so please forgive me but I know for certain it is a Seagate Freeagent drive with – I believe – 2TB of space on it. At first when I was using it there were no problems but over the last couple of months it has had the occasional wobble where it has decided not to tell me how much space was either used or left on the drive. Then more recently when I plugged it into the USB port I have been getting an error on the screen that says as follows: ‘The request could not be performed because of an I/O device error’. I took it to college with me and my tutor tried initialising the drive on his laptop through the device manager but he got the same message. He tells me that he suspects there is a problem with the PCB and that the drive is probably next to useless now. I wouldn’t care but all my coursework is on there and I hadn’t yet made a backup. I bet you wish you had a quid for every time you heard that one eh?