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Software or lab · deciding

Software reads the drive. That is all it can do.

Software will rebuild your file systems or recover deleted files when the drive is mechanically good. Free recovery tools accomplish a lot. The same software will work the drive to death on a drive with mechanical failure. One thing determines which way the software will go on you.

Logical vs physical
When software helps
From £300 +VAT
// the short version

Software fixes maps. Not mechanisms.

The above mentioned tools are used to fix file system problems and retrieve deleted files. They are not designed to fix heads, board problems, firmware issues or unresponsive controller problems. Using scanning software on a failed head, etc., causes damage.

4
Questions
Logical
Software works
Physical
It doesn’t
£300
From, +VAT
×If the drive makes any unusual noise, the answer is already decided. Beeping, clicking, grinding or repeated spin-up always indicates a mechanical failure, and most scanning tools will continue to run the faulty drive for hours. Regardless of what the other three questions say, stop there.
// one question decides it

Is the drive physically sound?

The answer to this question is far more important than how much information you want recovered, the importance of the information, or how well you understand technology.

Recovery software works by reading data from your disk. This is all that it can do. Recovery software reads your disk extensively and often for hours as it searches for file structures and signatures that your disk provides.

When working on a drive that has nothing wrong with it mechanically, then your method will work fine, and most times for little to no cost, and can fix problems like: deleted files; lost partitions; accidental formatting; corruption of file systems. In reality, there isn't anything "magic" in a lab that the proper software can't replicate as long as the hardware itself is good.

The exact opposite holds true when working on a bad drive. The worst thing you could do is continue running a load of constant reading on a drive that is already failing. Every time you run a full scan on a failing drive, you are putting additional stress on the bad areas of the drive, which may cause failure during the scan. What's worse is that drives regularly die partway through a scan meant to save them, having read the parts nobody needed first.

// four questions

Answer these, and the route is obvious.

In that order. The first answer trumps everything else after it.

01

Is it making a noise it did not make before?

Clicking, grinding, scraping, beeping, or a buzz while the drive doesn't even spin. Yes, then stop — because software won't solve physical faults. With each passing minute spent scanning your drive, you're losing data.

02

Does SMART show reallocated or pending sectors climbing?

Use a tool such as CrystalDiskInfo or DriveDx, installed to a different drive. When those numbers are rising it typically means your disk is failing. A full disk check will likely help push things along in their failure.

03

Was the deletion recent, on a healthy drive?

Then the likelihood of recovery from software tools is very good; and given there have been no additional writes since then using software for recovery is generally going to be your best next step.

04

Does the result need to withstand scrutiny?

Examples include employment disputes, insurance claims and anything legal. In these cases the question isn’t whether the files come back but whether you can demonstrate that nothing was changed. And that needs a write-blocked image and documentation of how each item of media was handled.

// what software genuinely does well

Three situations where it is the right answer.

It’s better for us to have to say this than for us to have to do the work.

▤

Recently deleted files, healthy drive

By far the most frequent type. All data on the media remains intact. Only the "index" to locate the data has been removed. This can often be solved by installing recovery software to a different disk, then recovering to a third, and it frequently works first time.

Good odds
∅

A lost or damaged partition

The disk itself is good; only the media map was damaged. Programs that scan for file system signatures are able to rebuild damaged partition tables when there isn't any damage to the hardware.

Often works
▣

A quick-formatted card or stick

Quick format is used by cameras and by Windows. It removes the "index" to the files and leaves them behind. Extracting photos from a quick formatted card is easy enough to accomplish using free recovery software.

Straightforward
⚠

And where it is not the answer

If the drive makes any noise, if you're looking at climbing SMART counts, if the drive drops off mid-operation, if something could potentially be looked into again in the future... Scanning will make things worse than they were before.

Stop
// what a lab adds

Three things software cannot do.

Therefore, the comparison is a fair representation of how much these recovery tools can be expected to accomplish rather than a marketing pitch.

It reads hardware software cannot. Drive imaging equipment handles the control of the heads in ways the OS doesn't — for example, as far as the OS knows, you can't target one head over another; time-outs will be in milliseconds, not seconds; unreadable sectors are noted but skipped instead of being retried indefinitely. The failed drive that fails every software tool may still be fully imaged.

It repairs the drive enough to be read. Using donor head assemblies, repairing boards while migrating the original ROM adaptives, rebuilding service areas, accessing controllers in vendor mode. None of those operations are possible from a software tool running on your computer since the drive must be operational prior to any operation being performed by software.

Nothing it attempts makes matters worse. All attempts run against a read only version of the image, therefore a failed attempt results in zero loss of data which was recoverable. The fact that software running on the original drive does not have this attribute is the key difference from any other method.

The cost of single-drive recovery in Manchester starts from £300 +VAT after a complimentary 48-hour diagnostic. If the diagnostic indicates the drive is functioning normally and the drive could be handled using software tools, we report that — it costs us the work and it is the right answer.

// questions

Your questions, answered.

It turns on one question: is the drive physically sound? If you have good hardware, then software often works, and that would be your first move. If you do have bad hardware, then scanning your drive is going to put additional stress upon that same failing piece of hardware — and in many cases, the drive fails during that exact process.

It depends, but yes — sometimes. When you have recently deleted files, a lost partition, you quick-formatted a memory card — in short, when your data was stored on physically good media. Install it to a different drive from where you're going to be trying to recover the data and then try to recover that information to a third location.

First listen for any new noises. That is an immediate stop sign. Next get SMART results using CrystalDiskInfo or DriveDx. Check the reallocated sectors count and the pending sector count. If either count is rising, instead of fixing the issue, a deep scan will likely increase your chances of losing the data on the failing media.

A lab can read drives that software can't. Per-head imaging and millisecond timeouts with unreadable sectors being skipped rather than retried are how it does that. A lab repairs the failing drive just enough to make it readable with replacement parts, board repair or by accessing the drive in vendor mode. Also, since it uses an image of the failing media, none of its attempts to fix issues will damage anything further.

If the free diagnostic indicates no problems with the hardware and a job that software would be able to perform, we tell you that. It costs us the work and it is the right answer: there's no need for a lab test because you can already see the drive yourself.

Regardless of the hardware, then software will be the incorrect way to go. The question now becomes whether you have evidence that the drive was left unaltered, and for that you are going to need write-blocked imaging and cryptographic hashing as well as documented handling from the start.