// what a lab addsThree things software cannot do.
Therefore, the comparison is a fair representation of how much these recovery tools can be expected to accomplish rather than a marketing pitch.
It reads hardware software cannot. Drive imaging equipment handles the control of the heads in ways the OS doesn't — for example, as far as the OS knows, you can't target one head over another; time-outs will be in milliseconds, not seconds; unreadable sectors are noted but skipped instead of being retried indefinitely. The failed drive that fails every software tool may still be fully imaged.
It repairs the drive enough to be read. Using donor head assemblies, repairing boards while migrating the original ROM adaptives, rebuilding service areas, accessing controllers in vendor mode. None of those operations are possible from a software tool running on your computer since the drive must be operational prior to any operation being performed by software.
Nothing it attempts makes matters worse. All attempts run against a read only version of the image, therefore a failed attempt results in zero loss of data which was recoverable. The fact that software running on the original drive does not have this attribute is the key difference from any other method.
The cost of single-drive recovery in Manchester starts from £300 +VAT after a complimentary 48-hour diagnostic. If the diagnostic indicates the drive is functioning normally and the drive could be handled using software tools, we report that — it costs us the work and it is the right answer.