Free 48-hour diagnostic; fixed price agreed before any work is done; nothing to pay on most jobs if it fails. Covering Bury & the surrounding areas of Greater Manchester.
Bury is approximately 25 minutes & 8 miles from our bench. Feel free to post or drop off your device yourself.
We cover an extensive range of surrounding areas including but not limited to Radcliffe, Ramsbottom and Prestwich and the wider Greater Manchester area.
The local community of Bury is located approximately 8 miles north of us using the A56 and M66. It takes roughly 25 minutes to get there outside rush hour. As a result most individuals tend to drop items in as they pass by, rather than taking the time to post them.
Bury has an established market town economy with a high percentage of independent retailers, professional service providers and small-scale manufacturers. As a result, the nature of the work which arrives at the bench is primarily focused on the needs of these businesses. Specifically, this includes point-of-sale machine and till backup failures as well as server failures experienced by accountants and solicitors. Additionally, many families use old home computer systems to store family photographs, so when those systems fail, we receive the failed hardware. The location of Bury also provides some advantages for customer delivery. Bury is a short run from us via the M66. As a result, most customers prefer to bring their failed equipment to us while travelling through the area instead of sending it via post.
These are drawn from the jobs that are sent to us, as opposed to being selected out of a capability list.
The local economy for Bury is based upon an independent retail environment, along with professional services. There are also smaller manufacturers and related service providers which create a diverse economic base. As a result of the above mentioned diversity; the majority of items received at our premises from this location are as follows: point-of-sale machines, till backups, accounting servers, solicitors' practice servers and family photographs off ageing home computers.
This is an easy trip down the M66 and many of the Bury customers tend to drop off their devices when coming in to town as opposed to sending them through the post.
In addition to that we have all the usual household items that every area has; laptops will no longer boot up, external hard drives filled with photos, etc. These range in price from £250 to £300 + VAT and these jobs are usually the fastest ones we do. Work from business and arrays in Bury and around Greater Manchester begin at £500 + VAT.
Because "send it in and we will be in contact" isn't really a solution.
Your device is booked in as soon as it arrives, and you're told it has landed. When there is evidence that your device was mechanically damaged, your device is inspected prior to ever turning it on. We identify firmware revisions, family, and head configurations first, as that is when recoverable data can become unrecoverable, by powering a damaged drive to determine what occurs.
Within about 48 hours you will receive a written response to four questions: what went wrong, are the platters or flash memory damaged, what is a realistic recovery percentage, and a fixed quote for the total cost. There are no costs associated with anything until you agree to that fixed quote, and once you do agree to that fixed quote, nothing changes.
Once approved, the device is imaged read-only and each reconstruction trial is done against that original image therefore nothing we try can reduce what is recoverable. Files are opened within their application versus counting them, if they cannot be opened then they are named and the data recovered is shipped back out to Bury on new media with return shipping included.
Everyone loses when you waste time going to see an expert unnecessarily.
Phones and tablets. This is not something we take on; modern mobile devices have such sophisticated encryption schemes to protect your data that attempting to recover information via third parties is extremely difficult, so if images are what matter to you, realistically using iCloud, Google Photos or a backup is the most likely solution, as opposed to a lab.
Soldered Mac storage on a dead board. The flash is soldered onto T2 and Apple Silicon systems along with being encrypted by the security chip. Therefore, once that main board dies, there will be absolutely no one able to recover anything off that board – none of us, nor Apple, nor those who quote four figures for extracting at the board level.
Encryption without the key. BitLocker, FileVault and hardware encrypted drives are opened only through providing credentials. Before calling us check with your IT team; they may hold the escrowed keys — more often than you'd think.
Send the device in with an initial report of what has occurred to it. The diagnosis is at no charge and commits you to nothing, and the subsequent fee is written as a firm price prior to opening anything.
This is the only step that requires input from you and nothing else can happen until the device is on our bench. Package your item properly and include all the information we require about you and your item(s), then ship them to us. Then comes a no-cost diagnostic, followed by a written quote.
Posting it? Use a tracked and insured service. The value of what is on the drive far exceeds the cost of postage. Bringing it in? Weekdays from 9am to 5:30pm, and it still needs packing as described above for the journey.
Tell us about the item in question, tell us how it has been behaving lately, and let us know if there is anything you have done as far as troubleshooting goes so that our engineers may provide a realistic estimate of success and a probable cost range prior to sending your items off.
We’ll be in touch shortly. For anything urgent, call 0161 871 0788.
We do. The areas of coverage include Bury and its surrounding area including Radcliffe, Ramsbottom & Prestwich. We are approximately 8 miles away using the A56 & M66 which takes roughly 25 minutes. Either dropping off or insured postal service will begin the same complimentary 48-hour diagnostic.
From £250 + VAT for cards and USB media; from £300 + VAT for a single drive, laptop or Mac with removable storage; £550 + VAT flat rate for a Fusion Drive; and from £500 + VAT for RAID, NAS & servers — each quoted in writing after a complimentary 48-hour diagnostic.
A normal 48-hour turnaround is expected for the diagnostic. A single drive generally takes 3–4 working days from approval to completion. Longer lead-times are anticipated for array & donor part projects, and you receive the estimated timeline with your quote.
Send us your hard drive or SSD. Please do not include the rest of the laptop/desktop. A local computer shop in Bury can help you extract the disk in minutes. External units are the exception, so please include their casing as well.
In most cases you pay nothing. We provide a complimentary 48-hour diagnostic, and in the event that we cannot recover data from your device — again in most cases — there is no additional charge — except for forensic examination, CCTV & data destruction which are explicitly identified when providing an estimate.
Yes. Your data will remain here within the UK, your work will never be outsourced, our non-disclosure agreements (NDAs) are signed as standard for all commercial work, and working copies of your files are kept only for the retention period you decide, then destroyed.
Our diagnostic service is free. Most data recovery jobs have no fees unless we restore your data. Our office in Manchester is approximately 8 miles away from Bury, rather than at the end of a courier chain. You can either walk in with your device or send it via post with insurance and then you can begin the process of recovering your lost data.