A free 48-hour diagnostic service, and a fixed price agreed with you before we do anything else. And, as a rule, no charge at all for most jobs if it doesn’t succeed. We serve the entire Rochdale area, and the wider Greater Manchester region too.
We are approximately 11 miles and around 25 minutes away from Rochdale. Feel free to pop by, or send it through the post.
The towns of Heywood, Middleton & Littleborough, along with many others in the Greater Manchester area.
Rochdale is about eleven miles north-east of us, around 25 minutes via the A58 & M62 during non-rush hours. The majority of users find it easier to simply drop their device off when passing instead of sending it.
Rochdale operates in terms of distribution and logistics along the M62 corridor, engineering, co-operative and community organisations. This translates into a unique combination of work; warehouse management servers, transport office machines, NAS units, which small logistics firms use as centralised storage. As such, logistics work can be brutal, a transport office unable to access their own data will never dispatch goods. Therefore, most enquiries from Rochdale are urgent from the start.
The area covered includes Heywood, Middleton and Littleborough and surrounding areas.
Each town presents a different range of issues due to the economy determining what people store and where. Rochdale's economic base comprises distribution and logistics along the M62 corridor, engineering and a long history of co-operative and community organisations. Consequently, the devices that arrive here are: warehouse management servers, transport office machines, NAS units used by small logistics companies as central storage systems.
Logistics work can be harsh — a transport office that can't view its own data will never dispatch goods. Therefore most enquiries from Rochdale are urgent at first contact.
There are two important functional reasons why. It helps tell us what to expect once an item has arrived at our location and allows us to shorten the diagnostic time. And when we call you to determine how to proceed with recovering your drive, the questions we ask are related to your situation versus reading from a script — a production line computer and a family laptop, although they have the same exact hard drive installed, are not going to be similar conversations.
Regardless of whether the job is walked in or sent via a courier service, the steps are the same.
Peter House, Oxford Street, Manchester M1 5AN, Monday to Friday 9am to 5:30pm. Or send it by insured post from Rochdale. Please remove the hard drive or SSD and send just the drive as we do not accept complete laptops or desktop systems.
The fault type will be identified — mechanical, electronic, firmware or logical — so the route, pricing and probability of recovery can be determined.
There is one price quoted prior to the job being worked on, which doesn’t change once accepted. If software would do the job, or no recovery is possible, then that will be communicated to you instead.
We image the drive read-only, rebuild from the copy and verify by opening files instead of just counting them. Then we ship it out on new media and include free return shipping back to Rochdale.
Everyone loses when you waste time going to see an expert unnecessarily.
Phones and tablets. This is not something we take on; modern mobile devices have such sophisticated encryption schemes to protect your data that attempting to recover information via third parties is extremely difficult, so if images are what matter to you, realistically using iCloud, Google Photos or a backup is the most likely solution, as opposed to a lab.
Soldered Mac storage on a dead board. The flash is soldered onto T2 and Apple Silicon systems along with being encrypted by the security chip. Therefore, once that main board dies, there will be absolutely no one able to recover anything off that board – none of us, nor Apple, nor those who quote four figures for extracting at the board level.
Encryption without the key. BitLocker, FileVault and hardware encrypted drives are opened only through providing credentials. Before calling us check with your IT team; they may hold the escrowed keys — more often than you'd think.
Send the device in with an initial report of what has occurred to it. The diagnosis is at no charge and commits you to nothing, and the subsequent fee is written as a firm price prior to opening anything.
This is the only step that requires input from you and nothing else can happen until the device is on our bench. Package your item properly and include all the information we require about you and your item(s), then ship them to us. Then comes a no-cost diagnostic, followed by a written quote.
Posting it? Use a tracked and insured service. The value of what is on the drive far exceeds the cost of postage. Bringing it in? Weekdays from 9am to 5:30pm, and it still needs packing as described above for the journey.
Tell us about the item in question, tell us how it has been behaving lately, and let us know if there is anything you have done as far as troubleshooting goes so that our engineers may provide a realistic estimate of success and a probable cost range prior to sending your items off.
We’ll be in touch shortly. For anything urgent, call 0161 871 0788.
Yes – for larger jobs & business clients – call us and we'll set it up. Otherwise – we're approximately 11 miles away via the A58 and M62 – about 25 minutes from our office in Manchester. Post it using insured postage as an alternative. The return shipping cost is already covered.
Yes, and there is no contract obligation. You receive a written report detailing what failed, what is realistically recoverable and a single fixed price. If we determine that nothing can be recovered from your data set or that a piece of software would be able to do it then you will be told as much rather than being billed.
Hard disk drives, solid state disks (SSDs) & NVMe, external hard disk drives, USB sticks & memory cards, Macintosh computers equipped with removable storage, RAID arrays, NAS units, servers and virtual machines. Note: we do not recover smartphones or tablets.
From £250 + VAT for cards and USB media; from £300 + VAT for a single drive, laptop or Mac with removable storage; £550 + VAT flat rate for a Fusion Drive; and from £500 + VAT for RAID, NAS & servers — each quoted in writing after a complimentary 48-hour diagnostic.
Your data comes back to you on new media. Our working copies of your data will be safely erased at the end of a time frame you specify. Your data does not leave the UK.
Almost never. A bad display, logic board or power circuit will have no impact upon the drive itself. And as drives that pull out are typically read with other tools, a dead laptop is more often than not a nuisance instead of a complete data loss.
Our diagnostic service costs nothing. Most jobs have no cost unless you receive your data back. Plus, our Manchester office is only approximately 11 miles away instead of at the end of a courier chain. Walk it in – or send it insured – both start the same way.