Free 48-hour diagnostic service. We agree a fixed price with you before we do any work. On most jobs, there's nothing to pay if we can't recover your data. We serve Stockport and the surrounding Greater Manchester area.
There are approximately 7 miles and roughly 20 minutes separating Stockport from our workshop — either take it yourself or send it through the post.
Data recovery services for Cheadle, Bramhall and Marple as well as the rest of Greater Manchester.
We are about 7 miles north-west of Stockport via the A6 and M60. The average journey time is 20 minutes at non-rush hour times. Many people tend to drop off items when they pass as opposed to sending them in the post.
Stockport has a town centre at the heart of a serious regeneration project, and a rich industrial heritage and an increasingly large number of small professional businesses. That gives us a specific type of problem: we have a high volume of office server & NAS unit failures from the offices on the A6; as well as a constant trickle of household machines failing in Bramhall & Cheadle. It’s also easy to do same-day collection/drop off – the M60 makes it roughly 20 min travel time outside rush hours.
Covering Cheadle, Bramhall and Marple and their respective areas.
Every town sends us a slightly different set of problems due to the economic structure and therefore the types of equipment used by consumers. Stockport is built on a town centre undergoing significant regeneration, with a rich industrial history and a growing number of small professional businesses – which means the equipment we receive for recovery is predominantly office servers & NAS units from the business parks along the A6 and household machines from the residential belt around Bramhall and Cheadle.
Because we are relatively close to Stockport, it makes same-day delivery and collection easy – the M60 road takes approximately 20 minutes to travel each way outside peak hours.
There are two important functional reasons why. It helps tell us what to expect once an item has arrived at our location and allows us to shorten the diagnostic time. And when we call you to determine how to proceed with recovering your drive, the questions we ask are related to your situation versus reading from a script — a production line computer and a family laptop, although they have the same exact hard drive installed, are not going to be similar conversations.
Regardless of whether the job is walked in or sent via a courier service, the steps are the same.
Peter House, Oxford Street, Manchester M1 5AN, Mon-Fri 09:00-17:30 – alternatively insured post from Stockport. We cannot take full laptop/desktop units – please remove your hard drive/SSD and post the bare drive.
The fault type will be identified — mechanical, electronic, firmware or logical — so the route, pricing and probability of recovery can be determined.
There is one price quoted prior to the job being worked on, which doesn’t change once accepted. If software would do the job, or no recovery is possible, then that will be communicated to you instead.
Read-only image created, rebuilt from the duplicate, files opened to verify them as opposed to simply counting them, all data returned to you on a new piece of media with free shipping back to Stockport.
This costs us the job, but it's the right answer.
The drive still mounts and reads. Just copy your files off yourself — most important items first — then stop using it. Nothing a lab does to a readable drive you already own can add anything useful.
The files are in a backup you forgot about. Check the version history in the cloud. Or Time Machine. Or Previous Versions. Or a copy someone emailed. Many enquiries are resolved in just five minutes, at no cost.
A recent deletion from a healthy drive. Reputable read-only software, installed on a separate drive, will often do it for just a fraction of what we charge.
Your BitLocker key exists after all. It's almost always held by IT in Azure AD or Intune if it's on a company workstation. That one question has resolved more of these issues than anything else we have done technically.
Send the device in with an initial report of what has occurred to it. The diagnosis is at no charge and commits you to nothing, and the subsequent fee is written as a firm price prior to opening anything.
This is the only step that requires input from you and nothing else can happen until the device is on our bench. Package your item properly and include all the information we require about you and your item(s), then ship them to us. Then comes a no-cost diagnostic, followed by a written quote.
Posting it? Use a tracked and insured service. The value of what is on the drive far exceeds the cost of postage. Bringing it in? Weekdays from 9am to 5:30pm, and it still needs packing as described above for the journey.
Tell us about the item in question, tell us how it has been behaving lately, and let us know if there is anything you have done as far as troubleshooting goes so that our engineers may provide a realistic estimate of success and a probable cost range prior to sending your items off.
We’ll be in touch shortly. For anything urgent, call 0161 871 0788.
Yes, for larger projects and commercial clients we can come to collect – ring and we will arrange it. For other customers who require assistance, we’re about seven miles away via the A6 and M60, which equates to an approximate 20-minute car journey. Alternatively, we also use insured post services which include free postage back to Stockport.
Yes, and there is no contract obligation. You receive a written report detailing what failed, what is realistically recoverable and a single fixed price. If we determine that nothing can be recovered from your data set or that a piece of software would be able to do it then you will be told as much rather than being billed.
Hard disk drives, solid state disks (SSDs) & NVMe, external hard disk drives, USB sticks & memory cards, Macintosh computers equipped with removable storage, RAID arrays, NAS units, servers and virtual machines. Note: we do not recover smartphones or tablets.
From £250 + VAT for cards and USB media; from £300 + VAT for a single drive, laptop or Mac with removable storage; £550 + VAT flat rate for a Fusion Drive; and from £500 + VAT for RAID, NAS & servers — each quoted in writing after a complimentary 48-hour diagnostic.
Your data comes back to you on new media. Our working copies of your data will be safely erased at the end of a time frame you specify. Your data does not leave the UK.
Almost never. A bad display, logic board or power circuit will have no impact upon the drive itself. And as drives that pull out are typically read with other tools, a dead laptop is more often than not a nuisance instead of a complete data loss.
The diagnostic has no cost; most jobs will have no cost associated with them unless your lost data is returned. Our Manchester office is also just 7 miles from Stockport instead of being at the other end of a delivery chain. Send it insured or walk it in — we begin in either case.