// doing it yourselfTwo rules that decide whether it works.
Recovery software will work perfectly fine with healthy hardware; however, recovery software is quite simple to use in such a manner as to delete everything you wish to recover.
Install it somewhere else. Installers can write their data to whatever media you designate for installing — and thus could install directly into the unallocated space where all of your previously deleted files reside. Install to a different physical drive, or run the program off a portable version running from a USB stick.
Recover to a third location. Do not write any recovered files back to the original media they were stored upon. In doing so you would overwrite the remaining free space that still contains every file you had not yet recovered.
Beyond those two, select read-only tools and cease operations immediately when either drive noise is heard or there are error messages being generated by the drive. While recovery software is unable to address a failing mechanical component, a full scan is hours of non-stop reading on hardware which has a great chance of dying while attempting to complete the scanning operation which was designed to attempt to rescue it.
If you really need a lab: the drive itself is failing, the file system is damaged rather than merely missing an entry, some data was lost due to overwriting, or the result has to withstand scrutiny later. In all other cases software is often the honest answer, and we will say so. Single drives in Manchester are from £300 +VAT after a free 48-hour diagnostic.