Free 48-hour diagnostic, a fixed price agreed before any work, and no fix no fee on most jobs. Serving St Helens and the surrounding Merseyside area.
Roughly 65 minutes and 22 miles separate St Helens from our bench — drop it in yourself, or put it in the post.
Covering Newton-le-Willows, Rainford and Haydock and the wider Merseyside area.
St Helens is twenty-two miles from us on the M62, about 35 minutes. Close enough for same-day drop-off, far enough that plenty of customers send devices by insured post instead.
St Helens runs on glass manufacturing and its supply chain, distribution around the M62 and M6 junction, and light engineering. What that means for us is a particular mix of work: production and process-control machines, warehouse systems, and small business servers. Sitting where the M62 meets the M6, St Helens has more distribution and manufacturing than its size suggests, and the work reflects that.
Covering Newton-le-Willows, Rainford and Haydock and the surrounding area.
Every town sends us a slightly different set of problems, because the economy decides what people are storing and on what. St Helens is built on glass manufacturing and its supply chain, distribution around the M62 and M6 junction, and light engineering — so the devices that arrive here are production and process-control machines, warehouse systems, and small business servers.
Sitting where the M62 meets the M6, St Helens has more distribution and manufacturing than its size suggests, and the work reflects that.
That matters for two practical reasons. It tells us what to expect before a device arrives, which shortens the diagnostic. And it means the questions we ask on the phone are the ones relevant to your situation rather than a script — a production line PC and a family laptop are not the same conversation, even when the drive inside them is identical.
The same whether you walk it in or send it by courier.
Peter House, Oxford Street, Manchester M1 5AN, Monday to Friday 9am to 5:30pm — or insured post from St Helens. Send the bare drive rather than the whole machine where you can.
The fault is classified — mechanical, electronic, firmware or logical — because that decides the route, the price and the realistic odds.
One figure, agreed before anything is touched, and it does not move afterwards. If software would do it, or nothing can be recovered, you hear that instead.
Imaged read-only, rebuilt from the copy, verified by opening files rather than counting them, and returned on fresh media with free shipping back to St Helens.
It costs us the job and it is the right answer.
The drive still mounts and reads. Copy your files off yourself, most important first, then stop using it. There is nothing a laboratory adds to a drive you can still read.
The files are in a backup you forgot about. Cloud version history, Time Machine, Previous Versions, a copy emailed to somebody. A meaningful share of enquiries end here, in five minutes, for nothing.
A recent deletion from a healthy drive. Reputable read-only software installed to a different drive will often do it for a fraction of our fee.
Your BitLocker key exists after all. On a work machine it is almost certainly held by IT in Azure AD or Intune. One question resolves more of these than any technical work we do.
Send the device over with a short account of what happened to it. The diagnostic costs nothing and commits you to nothing, and the figure that follows is fixed in writing before anything is opened.
Nothing can begin until the device is on the bench, which makes this the only step that needs anything from you. Pack it properly, put your details in with it, and send it over. What follows is a free diagnostic and a written figure, in that order.
Posting it? Use something tracked and insured — whatever is on the drive is worth considerably more than the postage. Bringing it in? Weekdays, 9am to 5:30pm, and it still wants packing as above for the journey.
Tell us what the device is, what it is doing, and anything already tried — an engineer will come back with a realistic view of the odds and a price band, before you commit to posting anything.
We’ll be in touch shortly. For anything urgent, call 0161 871 0788.
Peter House, Oxford Street, Manchester M1 5AN, Monday to Friday 9am to 5:30pm. We’re about twenty-two miles away via the M62, roughly 35 minutes. Or post it insured — return shipping is free either way.
We can give you the band immediately — the published prices start at £250 plus VAT for cards and £300 for a single drive. The exact figure is fixed in writing after the free 48-hour diagnostic, and it does not move afterwards.
Switch it off and leave it off. Clicking means the heads cannot find their servo data, and every further power-on risks scoring the surface. How long it ran after the first noise affects the result more than anything we do.
Regularly. NDAs signed as standard, one named contact from diagnostic to delivery, invoicing rather than card payment for established firms, and a written account of what failed for insurers or auditors.
From £250 plus VAT for cards and USB media, from £300 plus VAT for a single drive, laptop or Mac with removable storage, £550 plus VAT flat for a Fusion Drive, and from £500 plus VAT for RAID, NAS and servers — each quoted in writing after a free 48-hour diagnostic.
Occasionally, on a logical fault with healthy hardware dropped in early. Physical recoveries cannot be compressed that far — priority handling moves you to the front of the queue but cannot make a failing drive read faster.
The diagnostic costs nothing, most jobs carry no fee unless the data comes back, and the bench is 22 miles away rather than at the end of a courier chain. Walk it in, or send it insured — both start the same way.